What You’ll Do
Birdeye is looking for a Business Analyst to manage all our Go To Market Systems and tools. Based out of India (remote), this role will be a part of the global Revenue Operations team.
This candidate will be responsible for keeping a track of all the tools and systems used by the organization, and ensuring that the tech stack is adopted and utilized in an efficient way. This would include monitoring usage, access management, coordinating with IT and functional SPOCs, coordinating with vendor CSMs to organize training, and monitoring contract terms including renewal dates, pricing changes, among others.
The ideal candidate will have 3+ years of experience as an analyst, and excellent communication and project management skills.
Responsibilities
- Maintain a tracker of all systems and tools that we have, along with other relevant information like IT and functional SPOCs, renewal dates, number of licenses, etc
- Interact closely with IT and functional SPOCs to understand ideal usage level, and then flag inactive/redundant users and optimize license allocation
- Keep a close track of renewal dates, pricing, and important contract terms, and flag them in a timely manner
- Maintain relationships with vendor CSMs to ensure scheduled governance meetings and training are held, and ensure the participation of the relevant stakeholders
- Act as a Single point of contact internally for any issues pertaining to any of the systems and tools and coordinate with the vendor CSM/support team for resolution
- Publish regular reports on these areas and seek feedback from the leadership and other stakeholders
- Look for synergies between various systems and opportunities for optimizing spend
- Stay abreast of the landscape (pertaining to some of the tools we use) and provide ideas on new technologies that can help us improve efficiencies or reduce spend
- Provide support to the revenue operations team on various analytical projects
Requirements
- 3+ years of experience as a business analyst/sales analyst, preferably in the SaaS space managing tools and systems
- Prior experience of popular tools like Salesforce, Marketo, Hubspot, Netsuite, Demandbase, and SalesLoft will be an advantage
- Strong project and program management skills.
- Excellent communication skills, with experience building reports, presentations, and analyses for the leadership.
- Ability to operate autonomously with demonstrated experience, knowledge, and expertise within SaaS / Enterprise Software. Startup experience is a plus.
- Strategic thinker with the ability to glean insights from processes, data, industry best practices, continuous personal development, etc. to quickly align with executive expectations and surpass them
