To assist with the maximizing of cash inflow, reduce bad debt and possible bad debt. Provide timely feed back on customers’ concerns and queries. To provide support to the Finance Manager via the AR Supervisor. Plan collection days to include: 40 clients to be contacted each day, Collection target for the day/week, Clients 180 and over to be prioritized, Daily collection updates (by close each day using worksheet provided).
Call each customer on your assigned list, ensuring that they are aware of the debt and enquire when payment will be made. Also any concerns that the customer may have that can/will hinder early settlement.
Ensure that the Dispute Log is updated, with customer queries and concerns on a timely basis.
Assist in the generation warning and suspension list – by providing feedback on customers to the AR Supervisor within the stipulated timelines.
Assist in the preparation of the daily bank deposits by 9.30am each morning, ensuring that the value book is reflecting correctly the daily deposit and balance going forward.
Requirements
Interpersonal skills – team player
Communication skills - verbal and written
Attention to detail and accuracy
Listening skills
Problem analysis and problem-solving
Customer service orientation – likes dealing with people
Adaptability
Initiative
Good stress tolerance
Time management
Benefits
Health Benefits, Pension, Uniform, Leads incentive scheme
