City Wide Facility Solutions - Portland is growing and needs a talented Account Manager to join us on our journey. Do you have a proven track record of exceptional performance providing solutions to valued customers? Can you be a point of contact for potential customers within the westside territory? If you have a shelf of trophies in your office space, here are a few advantages of working at City Wide:
- Two weeks Front-loaded Paid Time Off after 90 days
- 50% Company Contribution to all Provided Health Care Plans
- 95% remote work
- $1000 Commissions guarantee for the First Three Months
Annual Salary $50,000 Base plus Commissions
Requirements
Objective
An Account Manager is responsible for the business operations of an assigned client contracted service area. This position provides field support including – training, guidance with starting new clients, inspections of contractor performance and compliance with client requirements, trouble-shooting customer request/complaints, coordinating site visits, and developing long-term relationships with clients and contractors. Additional responsibilities include negotiating contracts, procuring supplies from clients and ensuring high client satisfaction.
Essential Functions
- Manage all aspects of assigned client relationships, including client retention, expansion and diversification of City Wide building solutions and/or products.
- Formulate and manage an effective service strategy and schedule tailored to each client.
- Negotiate and enter into agreements with clients for additional services – determine pricing, staffing and logistics.
- Manage all Contractor relationships including – Interview and hire, negotiate pricing and other contract terms, manage agreements, develop service specifications, client compliance, verify Contractor compliance, and remove/replace Contractors as necessary.
- Ensure a standard of excellence in quality and client satisfaction, through detailed quality control inspections of client sites and consistent follow through with all promises to clients.
- Supervise and direct Night Managers; ensure the client’s strategy is executed and all services are performed correctly.
- Use City Wide’s CRM to perform client inspections, adding extra charges, NM routing, etc.
Position Requirements
- 3-5 plus year’s sales and management experience in building maintenance, facility management or equivalent experience.
- High School diploma required, bachelor’s degree highly desirable.
- Highly detail oriented and excellent follow-through on commitments.
- Positive and out-going personality; great at building relationships.
- Excellent verbal and strong written communication skills.Proficient in Microsoft Office and knowledge of CRM database.
- Must have reliable transportation.
Benefits
- Uncapped commissions.
- Mentorship and ongoing training
- Monthly Beer Hall and Volunteer Events on company time
- 4% Company Match to 401K.
- Health, Dental, Vision insurance
- And vehicle reimbursement!
