The National Endowment for Democracy (NED) is a 501(c)3 grantmaking foundation that receives an annual Congressional appropriation in excess of $310 million and is governed by a private, bipartisan Board of Directors. This unusual arrangement positions NED to play a unique role as America’s leading foundation for freedom, empowering the institution to be nimble, innovative, and risk-taking in support of democratic activists, civil society organizations, independent media, and the NED family core institutes (the International Republican Institute, the National Democratic Institute, the Center for International Private Enterprise, and the Solidarity Center).
We seek a motivated, energetic, organized, and resourceful Deputy Director, IT and Digital Transformation who is a mission-oriented team player, and who would be excited to join a fast-paced IT and Digital Transformation team. This position is based in Washington, D.C.
The Deputy Director, Information Technology and Digital Transformation will partner with the Senior Director in delivering the mission of the team. The incumbent will be responsible for the “hands-on” management of NED’s IT infrastructure, architecture, security, data management, and business applications support. Primary responsibilities include overseeing, planning, executing, and managing all information technology operations. The Deputy Director evaluates and identifies appropriate technology platforms to promote the work of NED. This role supervises 5 IT staff members.
- Lead, manage, and motivate the team
- Ensure clarity around priorities and goals
- Monitor and track the progression of unit goals and objectives
- Provide formal and informal training and coaching to direct reports in expected behaviors and activities
- Direct task management, team assignments, and problem resolution
- Anticipate and respond appropriately to new demands, priorities, challenges, or obstacles
- Follow up on critical issues in a timely manner
- Work with the Senior Director in defining and articulating a clear role and direction for the IT team consistent with the organization's mission, strategy, and direction
- Work across functions with peers in other groups to ensure collaboration for shared goals
- In conjunction with the Senior Director, lead the development and maintenance of IT policies and procedures
- In conjunction with the Senior Director, responsible for IT budget oversight and procurement.
- Work with senior management and other peers for strategy development and execution planning
- Interact with senior management for reporting
- Manage, monitor, and maintain NED’s infrastructure on-premises and in the cloud
- Supervise network system administration and system monitoring & technical support
- Ensure development and maintenance of relevant network and server documentation
- Manage the development and implementation of network security policy, standards, guidelines, and procedures to ensure ongoing maintenance of security
- Work with outside consultants/vendors as appropriate for independent security audits and take actions to remediate findings.
- Work with the Senior Director to prioritize security initiatives and spending based on appropriate risk management
- Lead the development and implementation of IT business continuity and disaster recovery plans and systems
- Design and assist in delivering training (including security awareness training) to the NED staff
- Work with the IT team to develop structures and solutions to improve service levels and department effectiveness
- Oversee maintenance of the digital phone system
- Research and recommend, hardware and software for new initiatives
- Work with the Senior Director and other stakeholders on rationalizing applications and services
- Manage hardware refresh and software rollouts including PC cycle and operating systems
- Manage and leverage the relationship with 3rd Party vendors to ensure the achievement of IT objectives
- Develop IT standards and service catalog and manage IT service process
- Bachelor’s degree in information systems, computer science, or management discipline.
- 11-14 years of experience leading and managing a sophisticated IT operation, including 3 years of experience developing and maintaining security policies, standards, and controls
- 4 + years of experience in people-management responsibilities including hiring and performance management
- Solid experience with network and security technologies and equipment
- Experience with Microsoft 365 systems including Microsoft Power Apps, Power Automate, SharePoint, and Power BI
- Experience with M365 Azure Active Directory, Intune end-point management, Single Sign On, and cloud-based Microsoft domain management
- A solid understanding of IT operations and requirements, including data storage and backup, hardware and equipment, and network systems
- Working knowledge of audiovisual and video conferencing systems
- Experience supporting web content platforms such as WordPress or Drupal
- Familiarity with project management and organizational change management practices
- Knowledge and understanding of database systems
- Familiarity with SQL or other database scripting languages and tools
- Familiarity with financial, CRM, and membership and/or grantmaking systems, such as Gov Grants, Microsoft Dynamics, Microsoft CRM, and others
- Ability to establish and maintain effective working relationships with diverse groups of people including user departments, consultants, and vendors related to information technology
- Ability to communicate effectively in written and oral discourse, translating technical jargon to user-friendly meanings, including giving presentations
- Familiarity with Enterprise Architecture principles and frameworks
- Strong team leadership skills
- Customer orientation
- Excellent communication, organization, and interpersonal skills to effectively interact with all levels within the Endowment
- Self-managed and self-motivated
- Strong analytical/problem-solving skills
- Authorized to work in the United States.
Applications must include a cover letter, resume, desired salary, and contact information for three professional references, of which one should be a supervisor. Please, no phone call inquiries.
The NED is an Equal Opportunity Employer. We do not discriminate on the basis of race, religion, color, sex, gender identity or expression, sexual orientation, age, non-disqualifying physical or mental disability, national origin, veteran status, or any other legally protected characteristics covered by applicable law. The NED is committed to working with and providing reasonable accommodation for all qualified individuals and bases all employment decisions on qualifications, merit, and business need. The NED believes that diversity and inclusion amongst our team members are critical to our success as an organization operating globally and seek to recruit, develop, and retain the most talented people from a diverse candidate pool.
For more information, please visit our website at http://www.ned.org/careers or firstname.lastname@example.org.